What if somebody calls and it’s not about a booking?
We will set up an IVR at the point of the call. This means that all the customers that are looking to make a new reservation will click “1” and all other calls will click “2”. All those that select “2” will automatically be routed to the venue where you will have the chance to deal with their call. If their call goes unanswered they will have the opportunity to leave a voicemail if they please.
How will we receive the booking once you’ve captured the details?
We will have access to your reservation diary, whether that is ResDiary, OpenTable, Quandoo or any other provider. With this access we’ll be able to enter in any reservations that we capture.
What if the call does not result in a booking?
It is likely that from time to time we will receive calls from your customers that are simple questions or requests and do not result in a booking. When this occurs we will handle the customers query as best as possible and you will not be charged the booking fee.
A lot of our customers call and ask questions, how will you answer them?
At the point of set up we will collect as much information about your venue as possible. Whether that be about the menu, the layout of the restaurant, accessibility, set menus and more. It is our aim to treat your customers as if you would and talk to them as if you would.
What will you say when you answer the phone?
It is entirely up to you what you would like us to say as we answer the phone. We can follow a script if you would like but we will at all times give the illusion that we are a member of your team, working at your venue and not a third party. Your customers will be none the wiser.
would you also look after our emails?
If you are interested in discussing email management please email us at info@dontlosebookings.com to review how we can make this work for you.