In this digital age, restaurants are being prodded and poked to use a digital POS system, an online cloud based reservation system, web based stock management tools and on top of that manage their social media accounts.
All of this while also serving customers, preparing food, printing and re-printing menus and pouring cocktails.
We aim to simplify this for you. We know you're busy and we want to take some of that work off your hands.
Its simple really, let us answer your calls and stop losing bookings.
DONTLOSEBOOKINGS PROVIDES AN EFFECTIVE TELEPHONE ANSWERING SERVICE & STRATEGIC MANAGEMENT OF YOUR RESERVATION SYSTEM.
WHAT WE DO.
GIVE YOU FLEXIBILITY
Closed on Mondays? Only open in the evenings? Too busy to answer the phone during service? We give you the flexibility to use us as, and when, it suits you.
IVR (INTERACTIVE VOICE MENU)
DontLoseBookings set up an effective IVR to ensure that your calls are going to the right place. This ensures that we only take reservations and calls intended for the restaurant will make it through to your team.
REPORTING
Our system allows us to track the number of calls you're receiving, how many you're missing and the time of day that is your peak call time. This analytical reporting helps you gain a better understanding of your demand.
CROSS SELLING
Multiple Venues? Special offers or Menus? Functions? We can help you sell all of the above and more at the point of booking.
SEND CONFIRMATION EMAILS
We will make sure all bookings receive an email confirmation including any marketing material you may wish to add.
DATABASE BUILDING
We ensure that all of your customers details are saved for your use including mobile number, email, postcode and any other details that may be of interest for your future marketing campaigns.
MOST IMPORTANTLY; WE TAKE YOUR CALLS
Once a call has come through to us we will take all the necessary details and enter them into your electronic reservations diary. We have experience with a wide range of electronic booking systems from ResDiary to OpenTable, NowBookIt, 7Rooms, Obee and more.
We will answer your phone calls from 9am to 9pm, seven days a week. This means that you don't need to worry about the calls when the restaurant is closed, or during service or even on your days off!